Frequently asked questions
Are your anime posters and mouse pads officially licensed?
We sell anime-inspired posters and mouse pads created for fans. Our designs are inspired by popular anime series and characters but are not affiliated with or endorsed by the original creators or studios.
What products does Dekkai sell?
Dekkai currently specializes in anime posters and anime mouse pads. Our collections focus on popular anime series and characters, with designs curated for anime fans and collectors.
Which anime series are available in your shop?
Our shop features designs inspired by well-known anime series such as Demon Slayer, Attack on Titan, Jujutsu Kaisen, My Hero Academia, One-Punch Man, Black Clover, and more popular anime series. Availability may change as new designs are added.
Can I shop by anime character?
Yes. Each anime category includes character-specific selections, allowing you to browse posters and mouse pads featuring individual characters from that series.
How long does delivery take?
Delivery times vary by destination. Orders usually take a few business days to process, followed by shipping time based on your country or region. Estimated delivery times may vary from one to two-three weeks.
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping availability, delivery times, and costs depend on your location and will be shown during checkout.
How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking link. You can also track your order at any time using the “Track Your Order” page on our website.
What is your refund and return policy?
If there is an issue with your order, such as receiving a damaged or incorrect item, please contact us. Our refund and return policies are explained in detail on our Refund Policy page.
Are the product images accurate?
We aim to represent our posters and mouse pads as accurately as possible. Minor differences in color or appearance may occur due to screen settings or printing and size variations.
How can I contact customer support?
You can reach us through the Contact Us page on our website. We’re happy to help with questions about products, orders, or general inquiries.